What is your return policy, and how do I return something?

While we hope that you are in love with your Westmore Beauty purchase, we do understand that you may need to return a product. If you are not satisfied with your order, you can return or exchange it within 30 days of your purchase.

 

Returns

We will gladly accept gently-used returns up to 30 days after purchase. You will be refunded for the amount of your return, less shipping and handling. To qualify for a full refund of purchased product(s), your return must include any gifts with purchase.

For US orders, please send the products you would like to return with a copy of your order # to:

 

Westmore Beauty Returns

80 Internationale Blvd. Suite A

Glendale Heights, IL 60139

 

Once your return is received and inspected, your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment. Please allow 2-4 weeks to process the return.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable.

Consider using a trackable shipping service or purchasing shipping insurance so that your item is protected and does not get lost in the mail. We are not responsible for lost shipments.

 

Exchanges 

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at customercare@westmorebeauty.com.

Westmore Beauty Retailer Partners: Westmore Beauty values its relationship with its retailers and strives to create policies that are mutually beneficial; therefore, all items purchased through our retailers must be returned to the retailer from which the product was purchased in accordance with their return policies.

  

Standard Ground Service

Orders placed on Monday through Friday with standard ground service will be processed and shipped the same day, if received by 12pm (EST).

Orders placed after 12pm EST on weekdays, on weekends or an observed holiday will be processed and shipped the next business day

Most ground orders are delivered within 4-10 business days from the order ship date. Delivery to Alaska, Hawaii and U.S. Territories may take longer.

Westmore Beauty is currently unable to accept orders for delivery to international addresses outside of the United States. Within the United States, we are unable to ship to P.O. Box addresses; entering a P.O. Box at check-out may delay delivery.

 

Expedited Service

 Expedited Delivery ($17.95) orders placed on Monday through Friday will be processed and shipped the same day, if received by 2:30pm (EST).

Expedited orders placed on weekends or an observed holiday will be processed and shipped the next business day.

Expedited orders are expected to arrive in 2-4 business days from the order ship date.

Expedited service is not available on orders made to P.O. Boxes, and U.S. Territories addresses.

Please note: Signature may be required upon delivery for expedited shipments